In most locations, the minimum renting age is 21 years. The policy relating to the age of the renter and any additional drivers and the minimum driving experience they hold is determined by the Car Rental Companies at their sole discretion, and according to the legal restrictions applicable in the relevant country. All related documentation must be kept if an insurance claim is submitted. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In peak periods this may not be achievable. They may be needed if you wish to make a claim. Seamless booking experience and great price compared to all other websites. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. In such circumstances, we will cancel your booking with no liability whatsoever. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Amendments can only be made up to 48 hours before the pick-up time. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. available for purchase from the car rental company, or. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Click on Menu "Subscriptions". What's Wisecars' cancellation policy? I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. All rights reserved. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. Here are 8 tips for writing great reviews. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. All bookings include free cancellation up to 48 hours before the pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. They were cheap but the quality of the car was the worst I have ever seen on a used car. They will need to show their drivers license, which they must have held for at least two years. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Dear Reagan,Thank you for your 5-star rating!We're glad Margaux could assist you in order for the car rental company to hold the car.Have a nice day!Kind regards,Rachel from Wisecars. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. No charge will be made for amending your booking before the start of your rental. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. Cancellation Protection can be purchased only at the time of booking and is not refundable. How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. If you are involved in an accident, the local police and the Car Rental Company must be contacted. Wisecars flagged this review for containing harmful or illegal content.Read more. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Andra, the Wisecars agent in Lihue, saved the day for me after I screwed up an earlier reservation. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. Wisecars employs limited use of cookies for your safety and does not store any personal data. What's Wisecars' cancellation policy? You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you have already provided us with your flight details, the car rental company will be able to track your flight. Wisecars does not own any physical locations or offices. The Car Rental Company must give its consent to repairs and replacements. Minimum age requirements on larger cars may also be higher at some locations. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Please keep in mind that inclusions may differ between car rental companies. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. If you are involved in an accident, the local police and the Car Rental Company must be contacted. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Re: Wisecars car rentals. I refused to pay and they refused to refund me my $535 back. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. We can accept no further responsibility when there is no out-of-hours service available. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. After checking your reservation, I can see that you chose the ''basic'' package, which does not include insurance. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Please note, we only delete personal data on the request of the individual. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. He explained to me patiently and clearly. No way has this company got 4.5stars. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Your browser settings can be set to inform you before receiving a Cookie. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. Wisecars does not take responsibility for partners response times. Wisecars will not sell or rent any personally identifiable information. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Wisecars believes in protecting your privacy. I had rented cars for myself and others through Wisecars many times. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Thank you guys for that excellence!!! You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. If you cannot find the confirmation email, please contact us via our website. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. @ Vicpak. Great service by Wisecars rep Emanoel in helping me cancel one reservation so I could make a new one at a different location. Alternatively, just sign in or register using your Google or Facebook account. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. You have a guaranteed booking with us and with one of our trusted premium suppliers. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. If additional information is required, the process may be extended for another 28 calendar days. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. As with any amendments, just scroll down to the bottom of this page and create a support ticket. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Please note, we only delete personal data on the request of the individual. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Dear Allan,Thank you for sharing your customer service experience with us! The rules that apply to the main driver also apply to any additional drivers. Please note, under no circumstances is the fuel included in the rental price. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. 45 reviews for Wisecars, 2.3 stars: 'This company is a straight scam. All rights reserved. Some of this include complete insurance and others do not include it at all. Wisecars does not own any physical locations or offices. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. The price is at end only a quarter of thee rate! You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Fill in your personal information and state your request. We use dedicated people and clever technology to safeguard our platform. Your voucher will clearly state the address of your vehicle supplier. In peak periods this may not be achievable. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. When you rent a car, you will usually need deductiblecoverage. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Great help received from the kind persons on whatsapp chat yesterday and today. All rights reserved. If you do not agree with any part of them, you must not proceed with your booking. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. If you require additional drivers, please include them in your booking request. Wisecars does not store credit card details. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Powered by, We use cookies to give you the best experience. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. Use small print to hide from truth. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Powered by, https://www.wisecars.com/en-gb/faq#contactSection. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Please read the following to know what is included/excluded in our coverage offers. charges that are not related to damage repairs, such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken. Both policies will be either: The type of cover that your rental car will have will depend on the car rental company and your pick-up location. What's Wisecars' cancellation policy? You can amend your booking information or cancel your booking in a few simple steps. Reply from Wisecars. All persons driving the vehicle must be in possession of their driving license at all times. So far I have found the experience of renting a car on this site to be very easy. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Your browser settings can be set to inform you before receiving a Cookie. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. In that case, please contact your bank for additional details. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. It is entirely up to the Car Rental Company whether they decide to do so or not. She was very kind and helpful! In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. What's Wisecars' cancellation policy? 2023 Trustpilot, Inc. All rights reserved. This information must be sent via email and give Wisecars the relevant details of the incident. ONWise users may obtain an online cancellation quote through our contract administration platform. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Amendments can only be made up to 48 hours before the pick-up time. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Only persons listed as drivers on the Car Rental Agreement can drive the car. If additional information is required, the process may be extended for another 28 calendar days. Thanks! Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. When picking up the car, every driver must present their licence. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Please inform the car rental company straight away if your rental car gets damaged. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. If you choose to pay for the service using a credit card, your credit card details are not stored by us. See below for our fuel policy guide, which covers all the policies that are available to you, and offers tips on how to best comply with these policies. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Free cancellation up to 48hrs before trip. I'm very sorry to hear the car rental did not meet your expectations.If you receive a vehicle that is in bad condition, you must contact the car rental company immediately to change it. Amendments can only be made up to 48 hours before the pick-up time. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Email Protect your account with two-step authentication Send code I had questions about requirements of car insurance. I will give you a five star rating. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Please read the following to know what is included/excluded in our coverage offers. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Even worse, they've created hundreds of fake 'good' reviews to fool people. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company.
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